Privacy Notice

This Privacy Notice covers use of the MumsAid website and what to expect when MumsAid collects personal information. It applies to information we collect about:

● Visitors to our website;
● Users of our referral system;
● People who email us;
● People who call us

It does not cover the links within our websites linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

If you have any questions or requests regarding personal information please use the following contact details.

Telephone +44 (0)77 58763908
Registered company address MumsAid
184 – 186 Westcombe Hill
Blackheath SE3 7DH



When we refer to ‘we’, ‘us’, and ‘our’, we mean MumsAid. We also refer to ‘personal information’ and by this we mean information which relates to or is obviously about you, or from which you can be identified.

Visitors to our website

When someone visits our website we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.

‘Contact Us’ form
When someone completes our ‘contact us’ form we ask for a name and email address, this allows us to reply to enquiries in a helpful and timely manner. We will not share this information with any third party. These enquiries are stored in a database to ensure they are not lost in transit, they are deleted from the database once they have been dealt with.

This information is securely transmitted and stored. We store this information in a data centre in The Republic of Ireland provided by Amazon Web Services.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.

Cookie name Purpose
AWSELB Our website uses a “load balancer” to direct web page requests to multiple servers. This cookie ensures that a visitor always gets directed to the same server, which ensures correct website behaviour.
_ga, _gat, _gid These cookie are set and used by Google Analytics (as described above).
wfvt_,wordfence_verifiedHuman Our website uses “Wordfence”, a security plugin. These cookies help it distinguish between malicious visitors to the website and genuine people.
_cfduid Our website uses “Cloudflare”, a performance and security system. This cookie helps it determine trusted visitors to the website.
PHPSESSID Users of the application management system may see this cookie, it is used to allow a user to log in and stay logged in for a period of time. It is essential for the function of the application management system.


Cookies can be disabled using the “Cookie Control” tool in the bottom-left of the website. Web browsers also offer control over cookies through the browsersettings, including how to see what cookies have been set and how to manage and delete them, visit or

User of our referral system
During referral we will collect personal information about you. This information is essential to carrying out the referral process, and it is only used for this purpose. This information will not be shared with any third-parties.

This information is securely transmitted and stored. We store this information in a data centre in The Republic of Ireland provided by Amazon Web Services.

Sharing your information

MumsAid may share your information with our trusted partners and suppliers who work with us on or on our behalf to deliver our services, but processing of this information is always carried out under our instruction. We make sure that they store the data securely, delete it when they no longer need it and never use it for any other purposes.